Delivery & Returns
Delivery Options
At AZ'GAD, we want to ensure that your shopping experience is seamless and convenient. Below, you'll find information about our delivery options, delivery times, and additional services:
## Delivery Options
- *Standard Shipping*: Our standard shipping option typically takes [3-10] business days within the united states
- *Express Shipping*: Need your items quickly? Our express shipping option ensures delivery within [2-5] business days. Additional fees apply.
## Delivery Time
- *Business Days*: Monday to saturday, excluding holidays.
- *Delivery Hours*: 9am-5pm
Additional Services
- *Package Tracking*: Track the status of your package with our online tracking system. You'll receive tracking information via email once your order ships.
- *Express Shipping Upgrade*: Upgrade to express shipping at checkout for faster delivery.
Customer Support
- If you have any questions or concerns about your delivery, please don't hesitate to contact our customer support team at [201-800-0468].
We're committed to getting your purchases to you quickly and efficiently. Thank you for shopping with AZ'GAD!
Returns: Simple as 1-2-3
In-Store Returns
At AZ'GAD, we strive to ensure that you're completely satisfied with your purchase. If for any reason you're not delighted with your item, we offer the following return and exchange options:
## Returns
- All sales are final, and returns for cash refunds are not accepted.
- However, you can receive store credit for the full amount of your purchase.
## Exchanges
- You can exchange your item for another item of equal or lesser value.
- If the new item is of greater value, you'll need to pay the difference.
## Conditions for Returns and Exchanges
- Items must be in their original condition with all tags attached.
- Items must be returned within [timeframe, e.g., 14 days] of purchase.
- A receipt or proof of purchase is required.
## Store Credit
- Store credit will be issued for the full amount of your purchase.
- Store credit can be used towards future purchases.
## Exchange Process
- Please contact us at [201-800-0468] to initiate the exchange process.
- We'll guide you through the process and provide any necessary instructions.
## Why Store Credit?
- We encourage you to continue shopping with us and finding new pieces to love!
- Store credit allows you to make future purchases without any hassle.
We're committed to providing you with an exceptional shopping experience. If you have any questions or concerns, please don't hesitate to reach out.
Online Returns
Offer customers to choose an item they want to return, print a prepaid label, and drop it at the post office.
Express Pickup
If it’s possible to call or fill out a form for courier pickup, offer customers this option.
Product Exchange
Exchanges
- You can exchange your item for another item of equal or lesser value.
- If the new item is of greater value, you'll need to pay the difference.
Exchange Process
- Please contact us at [201-800-0468] to initiate the exchange process.
- We'll guide you through the process and provide any necessary instructions